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Browser Privacy Settings

If you are having problems with your account, your browser settings might be interfering with the functionality of the this system. It uses cookies to improve the quality of our service and to better understand how people interact with our application. It is possible that cookies have been disabled in your browser. Please make sure your browser settings allow for the use of cookies.

About cookies

A 'cookie' is a string of characters contained in a small file that is sent to your computer from various web sites. You will need to have cookies enabled in order to use your Salesbook Account.

Read our Privacy Policy for more information about our use of cookies.

Enabling cookies in your browser

Expand the links below for instructions to enable cookies in various browsers. If your browser is not listed below, consult your browser’s help documentation for more information.

Microsoft Internet Explorer (IE)

Changing privacy settings in Internet Explorer

If you have your browser's privacy settings set to 'High' you may be unable to access Google Accounts. To resolve this problem, please add www.google.com to your browser's list of allowed sites. Here are instructions on how to add allowed sites in Microsoft Internet Explorer (IE):
  1. Go to the Tools menu and select Internet Options.
  2. Click the Privacy tab.
  3. Click the Sites... button and type www.salesbook.com in the 'Address of Web site' section.
  4. Click Allow.
  5. Click OK.

If you're accessing SalesBook from behind a firewall, proxy, or anti-virus program, temporarily disable the program and try signing in to your SalesBook account. If disabling this program resolves the problem, we suggest consulting the program's online support center for assistance on how to configure it in a way that will still allow you to access Google Accounts.

Note: if you're using a computer while at work, the problem may be related to your computer's corporate security settings. Check with your system administrator.

To check which version of Internet Explorer you are currently using

Go to the Help menu and select About Internet Explorer. The version information will be listed in the screen that is shown.

Internet Explorer 7
  1. Click Start > Control Panel. (Note: with Windows XP Classic View, click the Windows Start button > Settings > Control Panel).
  2. Double-click the Internet Options icon.
  3. Click the Privacy tab.
  4. Click the Advanced button.
  5. Select the option 'Override automatic cookie handling' under the Cookies section in the Advanced Privacy Settings window.
  6. Select the 'Accept' or 'Prompt' option under 'First-party Cookies.'
  7. Select the 'Accept' or 'Prompt' option under 'Third-party Cookies.' (Note: if you select the 'Prompt' option, you'll be prompted to click OK every time a website attempts to send you a cookie.)
  8. In the Internet Options window, click OK to exit.


Internet Explorer 6
  1. Click Start > Control Panel. (Note: with Windows XP Classic View, click the Windows Start button > Settings > Control Panel).
  2. Click the Advanced button.
  3. Select the option 'Override Automatic Cookie Handling.'
  4. Select the 'Accept' or 'Prompt' option under 'First-party Cookies.'
  5. Select the 'Accept' or 'Prompt' option under 'Third-party Cookies.' (Note: if you select the 'Prompt' option, you'll be prompted to click OK every time a website attempts to send you a cookie.)
  6. In the Internet Options window, click OK to exit.


Internet Explorer 5.x
  1. Select 'Internet Options' from the Tools menu.
  2. Click on the 'Security' tab.
  3. Click the 'Custom Level' button.
  4. Scroll down to the 'Cookies' section.
  5. To enable:
    • Set 'Allow cookies that are stored on your computer' to 'Enable'.
    • Set 'Allow per-session cookies' to 'Enable'.
  6. Click 'OK'.


Internet Explorer 4.x
  1. Select 'Internet Options' from the View menu.
  2. Click on the 'Advanced' tab.
  3. Scroll down to find 'Cookies' within the 'Security' section.
  4. To enable:
    • Select 'Always accept cookies'.
  5. Click 'OK'.


Mozilla Firefox

To check which version of Mozilla Firefox you are currently using

Go to the Help menu and select About Internet Explorer. The version information will be listed in the screen that is shown.

Mozilla Firefox 2.x (PC)
  1. Click Tools > Options.
  2. Click Privacy in the top panel.
  3. Select the checkbox labeled 'Accept cookies from sites.'
  4. Click OK.


Mozilla Firefox 1.x (PC)
  1. Click Tools > Options.
  2. Click Privacy in the top panel.
  3. Click the Cookies tab.
  4. Select the checkbox labeled 'Allow sites to set cookies.'
  5. Click OK.


Mozilla Firefox (Mac)
  1. Go to the Firefox drop-down menu.
  2. Select Preferences.
  3. Click Privacy.
  4. Under Cookies, select the option 'Allow sites to set Cookies.'


Safari

Safari (Mac):

  1. Go to the Safari drop-down menu.
  2. Select Preferences.
  3. Click Security in the top panel.
  4. Under 'Accept Cookies' select the option 'Only from sites you navigate to.'


Netscape & Mozilla

To check which version of Netscape or Mozilla you are currently using

Go to the Help menu and select About Internet Explorer. The version information will be listed in the screen that is shown.

Netscape Communicator 7.1/Mozilla 5.0
  1. Select 'Preferences' from the Edit menu.
  2. Click on the arrow next to 'Privacy & Security' in the scrolling window to expand.
  3. Under 'Privacy & Security', select 'Cookies.'
  4. Select 'Enable all cookies'.
  5. Click 'OK'.


Netscape Communicator 4.x
  1. Select 'Preferences' from the Edit' menu.
  2. Find the 'Cookies' section in the 'Advanced' category.
  3. To enable:
    • Select 'Accept all cookies' (or 'Enable all cookies').
  4. Click 'OK'.


If you've already checked that your cookies are enabled and you're still having issues with your SalesBook account, try opening a new window in your browser. Sometimes using multiple tabs in a single browser window can cause your cookies to function improperly.

Still having problems? Click here to contact our support department.

 
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